FAQ

How much is in a nut tin?

Sometimes it's hard to determine the amount you're getting in a nut tin.  Here are some guidelines that may help when you choose yours.

Small Nut Tin - A small nut tin is 6 11/16 inches in diameter and 1 13/16 inches deep.  It holds almost four and one half (4.41) cups of nuts. Generally this is about 3/4 of a pound of product.

Medium Nut Tin - A medium nut tin is 7 3/16 inches in diameter and 2 5/8 inches deep. It holds over seven and one third (7.39) cups of nuts.  Generally this is about 1 lb 5 oz of product.

Large Nut Tin - A large nut tin is 8 1/8 inches in diameter and 3 three inches deep.  It holds nearly eleven (10.77) cups of nuts.  Generally this is about 1 lb 12 oz of product.

May I order only one (1) flavor?

Yes, some customers do.

May I designate a specific delivery date?

You may designate a desired delivery date as far as thirty (30) days into the future. Delivery dates cannot be selected. However, we do guarantee Overnight, 2nd day and 3-day delivery services to arrive within the specified time frame. Please see our shipping information under the Customer Service tab of our web site.

Will the gift recipient receive any paperwork showing the cost of the product?

No pricing is shown on the Packing Slip that the gift recipient receives. Only a product description and a gift message (if included) is listed.

Yes. You may enter your message during checkout.

How is my order delivered?

All orders are shipped via USPS.

I don’t have a credit card; can I still place an order?

Yes, just select Check / Money Order during checkout.

Do you ship outside of the United States?

No.

Do you offer Gift Certificates?

Yes, they are shown under Categories in our online store.

How can I find out the status of my order?

Visit the My Account page on our website. You must login to view your account.  Your Orders will be listed, find your order and click on the View button; or you may call for Customer Service at 479-531-8740 and we will be happy to assist you.  Once your product has been shipped you will receive a confirmation e-mail with tracking information. You may click on the tracking link directly from the e-mail to view shipping status information.

I received a tin as a gift and I would like to order more nuts, but I don’t need another tin. Can I order only the nuts?

Yes, we offer cone 4 packs in each type.

What If I'm not satisfied with my order?

We roast our nuts using only the highest quality and freshest ingredients. If you are not satisfied for any reason we will promptly send a replacement, a refund, or credit your account, whichever you prefer.

What happens if I order a product, and the price was incorrect on your website?

Unfortunately, mistakes can happen (rarely, we hope!). If a price is listed incorrectly on our website, we will contact you directly. We will not process your order until you have been notified of the correct price and have agreed to the change in price.

What is the cut-off time for my order to be shipped the same day?

Most orders received before 11:00 AM CST will ship that same day. Orders after 1 PM CST will ship the next business day. You will receive an email confirmation to let you know when your order has shipped.

Can you ship to my P.O. Box?

Yes, we ship your order via USPS.

Where are you located?

We are located in The Rose Too Emporium in Rogers, Arkansas.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Bavarian Roasted Nuts receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 479-531-8740 to ensure that your order is being processed.

Can I change the delivery address?

We will be happy to change the delivery address free of charge as long as your order has not been shipped.

Can I change the date of my order's delivery?

If your order has not been shipped we will be happy to change its intended delivery date free of charge. To request a change to your delivery date, please contact customer service at 479-531-8740.

Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Can I cancel an order?

If your order has not already been shipped we can easily cancel it. To do so, please contact our customer service department immediately at 479-531-8740. If your gift order has already been shipped we will be unable to cancel it.

When will my order arrive?

We ship USPS Priority 2-3 day delivery.

Which credit cards are accepted?

We accept a variety of credit cards including VISA, MasterCard, American Express, Discover Card Network and PayPal.

For how long do you guarantee prices?

We believe that our pricing is very competitive for the quality and variety of gifts that we offer.  However, our costs change every day and occasionally these changes necessitate that we adjust our pricing as well. For this reason all of our pricing is subject to change without notice.  However, if we offer a special we will honor the pricing of the special regardless of any underlying cost change until the offer expires.

How long do you maintain promotional pricing and sales events?

Generally, when we offer a promotion or sale we will advertise the expiration date with the offer.  However, in the event that we offer a promotion or sale without an expiration date, it is the policy of the company to maintain that offer for a minimum of 14 days or while supplies last (whichever comes first) at which point the offer will automatically expire.

How do I receive promotional pricing and sales information?

In order to let you know about promotional pricing and sales we will advertise in local media, our featured products, and through our e-mail offers.  To be sure you receive all of the offers you're entitled to as a valued customer be sure to sign up for our Newsletter when you establish your account or go into your account and opt into our Newsletter program.